BUSINESS PROCESSES SUPPORTED BY MIM

The MIM platform has been integrated with all the main business processes of distribution companies, which can be briefly grouped into three large families, with a Monitoring & Reporting Area that cuts across all of them, as better detailed below.

• Meter-to-Cash (M2C) area: this area brings together all the processes which, starting from the acquisition of readings from the field, up to the preparation of data for publication to commercial systems;
• Order-to-Service (O2S) area: this area includes all the processes which, starting from the availability of a device in the warehouse, lead to its installation in the field and subsequent commissioning;
• Case-to-Resolve (C2R) area: this area groups together the processes that govern the activities on the field devices required by higher systems or originating directly from the system;
• Operational Monitoring & Reporting: this thematic area includes all the tasks that calculate and publish the reports necessary to verify the functioning of the solution to the operator and to the IT systems.