BUSINESS PROCESSES SUPPORTED BY MIM

The MIM platform has been integrated with all the main business processes of the distribution companies, which can be synthetically grouped into three large families, with a Monitoring & Reporting Area that is transversal over all, as better detailed below.

  • Meter-to-Cash Area (M2C): this area groups all the processes that, starting from those of acquiring the readings from the field, up to the preparation of data for publication to commercial systems;
  • Order-to-Service Area (O2S): all processes which, starting from the availability of a device in the warehouse, lead to its installation in the field and consequent commissioning;
  • Case-to-Resolve Area (C2R): this area groups the processes that govern the activities on the field devices required by the higher systems or originated directly from the system;
  • Operational Monitoring & Reporting: all the tasks that calculate and publish the necessary reports to verify the operation of the solution to the operator and IT systems, are included in this thematic area.